These Terms & Conditions set out the rules that apply when you open and use a fill bet account — covering everything from how your wallet transactions are recorded to how we handle disputes. Access to fill bet is available where local law permits, and by continuing to use your account, you confirm that you have read and understood the terms on this page.
Applies to all account activity
GrabPay, PESONet & Bank Transfer covered
Available where local law permits
Account wallet rules included
POLICY POSTURE
How These Terms Govern Your Account
When you register and log in to your fill bet account, you enter into a direct agreement with us under these Terms & Conditions. These terms cover every action taken inside your account: depositing funds through GrabPay, completing a PESONet transfer, sending a Bank Transfer, placing a wager, requesting a withdrawal, and contacting support. They also define how we store your transaction records and what information we may ask you to verify before processing a withdrawal request. We update these terms when regulations, payment-rail requirements, or platform features change. The version published on this page is the current one, and it replaces any earlier version you may have read. If a change materially affects your account rights, we will notify you before the revised terms take effect. Continued use of your account after that notice means you accept the new version. If any single provision in these terms is found to be unenforceable in your jurisdiction, the remaining provisions stay in full force. Availability of the platform depends on local law and eligible regions — your account page shows the access status applicable to your registered details.
GrabPay
PESONet
Bank Transfer
Account wallet
Transaction records
SCOPE OF TERMS
What These Terms Cover and What They Do Not
Not every interaction with fill bet falls under the same clause. The table below outlines which areas these Terms & Conditions directly govern and which fall outside their scope, so you know exactly where to look when a question comes up.
Account Access
Creating, verifying and logging into your account is fully within scope. This includes identity checks, password resets, session management, and the conditions under which we may suspend or close an account in line with applicable regulations.
Transactions
All deposit and withdrawal activity processed through your fill bet wallet — whether via GrabPay, PESONet or Bank Transfer — falls under these terms. Records of each transaction are kept in your account history and are the reference point for any dispute.
Site Content
Game titles, odds, table rules and promotional material shown on fill bet are covered by these terms in that we take responsibility for their accuracy where they originate from us. Game mechanics and RTP figures are governed by the individual game provider and are shown only where that provider exposes them.
Third-Party Services
Payment processors, e-wallet platforms like GrabPay, and banking networks operate under their own terms. When your funds leave our wallet to a third-party rail, that provider's policies apply to the transfer leg. We are not liable for delays or errors introduced by those third-party systems.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These Terms & Conditions are not one-sided. You have clear, practical options available to you at any stage of your account relationship with us. Reviewing your transaction history is the starting point for most account questions — every deposit, withdrawal and wallet movement is logged with a timestamp and reference number, accessible from your account dashboard after login. If a record looks incorrect, you have the right to raise a formal query with our support team, and we are required to investigate and respond. You can also update your registered details — contact number, linked e-wallet like GrabPay or Maya, or bank account for PESONet — directly through the account settings page, subject to identity verification steps shown there. If you wish to close your account, that option is available in account settings as well, and any confirmed balance will be processed for withdrawal before closure is finalised.
Review Transaction Records
Your full deposit and withdrawal history is visible in the account dashboard. Each entry carries a reference number you can quote when contacting support about a specific transaction.
Correct Account Details
Update your linked GrabPay wallet, Maya account, or bank details for Bank Transfer withdrawals through account settings. Identity verification is required for changes that affect payout routes.
Raise a Formal Query
If a charge, deduction or record appears incorrect, submit a query through the support channel. We log the date received and are required to respond within the timeframe stated in our support policy.
Request Account Closure
You may close your account at any time via account settings. Any remaining confirmed wallet balance is withdrawn before the account is deactivated, following the same payout route on file.
POLICY CONTACT PATHS
How to Reach Us About These Terms
Questions about a specific clause, a transaction dispute, or an account-closure request can all be directed to our support team through the channels below. For faster resolution, have your account reference number and the relevant transaction ID ready before you reach out.
Live Chat
Open the chat widget from any page inside your account. This is the quickest path for transaction queries, account-access issues, and questions about how a specific clause applies to your situation.
Email Support
For written records of your query or formal dispute submissions, email our support address found in the Contact section of your account dashboard. Include your registered email and transaction reference.
Account Help Centre
The Help Centre inside your account dashboard covers the most common terms-related questions: withdrawal holds, identity verification steps, and how to read your transaction history for GrabPay, PESONet and Bank Transfer entries.
HOW WE HANDLE POLICY
Data, Security and Account Retention Under These Terms
These Terms & Conditions sit alongside our data and security practices to give you a complete picture of how your information is managed. We do not share your personal account data with third parties except where required to process a payment through GrabPay, PESONet, or Bank Transfer rails, or where disclosure is required by applicable law in eligible regions.
Data Handling
We collect only the account details needed to verify your identity and process transactions. This includes the name, contact number and payment identifiers linked to your fill bet wallet. We do not sell this data to unrelated third parties.
Cookies and Session Data
Cookies keep your session active and remember your account preferences across visits. You can manage cookie settings through your browser. Disabling certain cookies may affect account functionality, such as remembered payment routes.
Account Security
Your account is protected by login credentials you control. We recommend keeping your password unique to fill bet and updating it through account settings if you suspect unauthorised access. We will never ask for your password via chat or email.
Record Retention
Transaction records and account activity logs are retained for the period required by applicable regulation. You can access your own history at any time from the account dashboard; requests for records beyond what is shown there can be submitted through support.
TERMS FAQ
Common Questions About the fill bet Terms & Conditions
If your question is not covered below, the full policy text on this page and the account Help Centre are the two most complete references. Support is also available through live chat for anything that still needs clarification.
Do these Terms & Conditions apply to GrabPay, PESONet and Bank Transfer transactions?
Yes. All wallet activity processed through your fill bet account is covered, regardless of which payment rail you use. GrabPay top-ups, PESONet transfers and Bank Transfer deposits and withdrawals are all recorded under your account history and subject to the rules on this page.
What happens if fill bet updates these terms?
We publish the current version on this page. If a change materially affects your account rights, we notify you before it takes effect. Continuing to use your account after that notification is treated as acceptance. You can always find the live version here without needing to contact support.
Can I dispute a transaction that appears incorrect in my account history?
Yes. Raise the query through live chat or email support with your transaction reference number. We log the date received and investigate the record on file. The transaction history in your account dashboard — including the timestamp and payment-rail entry — is the primary document we work from.
How do I update the payment details linked to my account?
Go to account settings after login. Changes to your linked GrabPay wallet, Maya account or Bank Transfer details require identity verification steps shown on that page. This protects your payout route from unauthorised changes.
Is my account available across all regions in the Philippines?
Access depends on local law and eligible regions. The account registration page reflects the eligibility rules applicable at the time you sign up. If your access status changes due to regulatory updates, we will notify you through the contact details registered to your account.
Where can I find the fill bet Terms & Conditions at any time?
This page is the permanent home for the current version of our Terms & Conditions. It is linked from the footer of every page on fill bet. You do not need to be logged in to read them, and the version shown here is always the one in effect for active accounts.
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