Mobile / App
This policy explains exactly what information fill bet collects when you use your account, how we store it, and what choices you have over your own data. Every section here is written for you — the returning account holder who wants a clear record of how your personal and transaction details are managed on this platform.
When you access your fill bet account — whether to check a transaction record, complete a GrabPay top-up, or review a PESONet transfer — we collect the information needed to operate that account securely. This includes your registration details, device identifiers used during login, and the transaction metadata attached to each Bank Transfer, GrabPay wallet credit, or PESONet movement that passes through your wallet. We do not sell your personal information to third parties. Data shared with payment processors — such as those handling GrabPay or PESONet — is limited to what each transaction requires; we do not pass on browsing history or game session data to those processors. We retain account records for as long as your account remains active and for the period required by applicable law in your region. If you close your account, we keep only the records we are legally required to maintain, and we delete the rest on a schedule aligned with our data retention policy. Availability of this service depends on local law and eligible regions. Where local regulations impose additional obligations on data handling, those requirements take precedence.
Transaction metadata from GrabPay wallet credits is recorded in your account ledger. We pass only the minimum data required to the payment processor and retain the record on our side for your reference.
PESONet account transfers generate a reference number visible in your transaction history. We store that reference alongside the amount and timestamp so you can reconcile your bank statement against your fill bet wallet.
Direct Bank Transfer credits are matched to your account using the reference details you submit. Those details are stored securely and are not shared beyond the verification step they were provided for.
Each login session records a device identifier and timestamp. We use this to flag unusual access patterns, not to build a profile for advertising purposes.
This policy applies to data processed directly by fill bet through your account. It does not extend to third-party services you connect to independently, including external bank portals or e-wallet apps on your phone. Understanding these boundaries helps you know exactly which entity is responsible for each part of your data journey.
Covered by this policy. Data collected during login — device, session time, authentication events — is held by fill bet and governed by the terms set out here.
Covered by this policy. Every credit and debit recorded in your fill bet wallet is stored under this policy, accessible from your account dashboard after login.
Covered by this policy. Session data generated while you browse game rooms or review lobby categories is handled under the same data practices described here.
Not covered by this policy. When you use GrabPay, a PESONet-connected bank app, or any other external service to initiate a transfer, that app's own privacy terms apply to the steps taken inside it.
Your account gives you direct access to several of the records we hold about you. Transaction history — including every GrabPay credit, PESONet transfer, and Bank Transfer entry — is visible in the wallet section of your account dashboard after login. If any detail in your account profile looks incorrect, you can update most fields directly from the account settings screen; for fields that require identity verification, the correction path is described in the settings page itself. Where you believe a data record is wrong and cannot correct it through your account screen, you can raise a formal correction request through our support channel. We will acknowledge the request and tell you the outcome. If you want to know exactly what data we hold about you, you can make a subject access request — the contact details for that are in the support section of this page. Access to data rights may vary depending on local law and the eligible region you access the platform from.
Log in and open the wallet section. Every GrabPay, PESONet and Bank Transfer entry is listed with a timestamp and reference number you can match against your own bank or e-wallet statement.
Most profile fields are editable from account settings. Fields locked for identity verification reasons show the correction path and the documents required to submit a change request.
Send a message through our support contact with the subject line 'Data Query'. Include your registered account email so we can locate your record and respond to the specific question you have raised.
A formal request for a copy of your data, or to close your account, can be submitted to support. We process these requests in line with the retention obligations set by applicable local law.
If a section of this policy raises a question or you need to take action on your personal data, there are three ways to get through to us. Each path is suited to a different kind of inquiry — from a quick account question to a formal written request.
Open the chat icon from any page on the fill bet site. Use this for account-level questions about a specific transaction record or to ask where a data setting is located in your dashboard.
Send written data requests — subject access, correction, or deletion — to the support email address listed in your account contact section. Include your registered email address and the nature of the request.
The help centre covers common privacy questions including how transaction data is stored, what cookies we set, and how to update your account details without contacting support.
We apply access controls so that only the account systems and personnel with a legitimate operational need can read your personal data. Transaction records tied to GrabPay, PESONet, and Bank Transfer are stored with encryption at rest. Cookies on this site are limited to session management and basic analytics; you can review and adjust cookie preferences through the consent notice that appears on your first visit, and the current state of your preference is shown in your account settings after login. We do not retain data longer than legally required once an account is closed.
Every transaction record — GrabPay wallet credits, PESONet entries, Bank Transfer references — is stored encrypted. The record is readable to you through your account dashboard and to our support team when handling a verified inquiry.
We set session cookies required for login continuity and analytics cookies that count page visits without identifying you personally. You can update your cookie preference at any time from account settings.
Active accounts retain data for the life of the account plus the minimum period required by applicable law. When an account is closed, data not required by law is removed on a defined schedule, not held indefinitely.
When this policy changes in a material way, we notify you through the contact email on your account before the change takes effect. The current version is always the one published at fill bet/privacy-policy/.
These are the questions account holders ask most often when reading through this policy. Each answer is specific to how fill bet handles data — not a generic statement about data privacy in general.
Registration collects your name, contact email, and the details needed to verify your identity in line with applicable law. Device and session data is recorded when you log in. We do not collect more than what your account operation and applicable legal requirements call for.
Yes. Log in and open the wallet section of your account dashboard. Every GrabPay credit, PESONet transfer, and Bank Transfer entry is listed there with a reference number and timestamp. If a record looks wrong, use the correction path described in account settings.
We share only what each transaction requires with payment processors such as those handling GrabPay or PESONet transfers. We do not sell personal data or pass game session history to advertisers. Any sharing is limited to operational necessity and legal obligation.
Send a subject access request to the support email listed in your account contact section. Include your registered email address so we can locate your record. We will confirm receipt and respond with the data we hold within the timeframe required by applicable law in your region.
We delete account profile and session data that we are not legally required to keep. Transaction records may be retained for the minimum period mandated by applicable law. You will receive confirmation of what is kept and for how long when you submit a closure request through support.
We set session cookies for login continuity and basic analytics cookies that count visits without identifying you personally. You can review and change your cookie preference through the consent notice on first visit or from account settings at any time. Disabling analytics cookies does not affect your ability to log in or use your account.