Mobile / App
These legal terms set out the rules that apply when you access fill bet where local law permits. Read them carefully — they cover your account obligations, our policy scope, and the steps available to you if you need to raise a question or correct a record.
Access to fill bet is available only where local law permits. If you are in a region where online wagering is restricted, these terms do not create an entitlement to access, and you should not attempt to use the platform. Where access is permitted, these terms form the binding agreement between you and fill bet for every account action — from the moment you register through to each transaction you record using GrabPay, PESONet or Bank Transfer. We update these terms when operational or legal requirements change. The version published at fill bet on the date you take any account action is the version that applies to that action. We will not apply a later version retroactively to a completed transaction. Your account wallet records every deposit and withdrawal you complete. If a transaction appears incorrect, the record in your account history is the reference point for any review request you raise with our support team. We do not alter transaction records outside a formal review. Payment context — including the rail used, the amount posted and the timestamp — is stored against your account and accessible from your account dashboard after login. By continuing to use fill bet where access is permitted, you confirm that you have read, understood and accept these terms in full.
Not every interaction with fill bet falls under the same policy obligation. This section maps what is inside the scope of these terms and what is handled separately or governed by third-party rules.
Creating an account, logging in, updating your profile details and closing your account are all governed by these terms. Any restriction on access due to regional law overrides any other provision here and does not constitute a breach by fill bet.
Deposits and withdrawals made through GrabPay, PESONet or Bank Transfer are within scope. The amount posted, the payment rail used and the transaction timestamp are recorded against your account and subject to these terms in the event of a dispute.
Game content supplied by studios available in the lobby — including titles across slots, live tables and crash games — is covered by these terms in relation to fair access and display. RTP figures are shown only where the game or studio exposes them directly in the lobby.
Payment networks such as GrabPay, PESONet and Bank Transfer operate under their own terms. Fill bet is not responsible for delays, holds or errors originating within a third-party payment network. Raise those issues directly with your payment provider first, then contact us if the record in your account is affected.
These terms are not one-directional. You have concrete, actionable rights in relation to your account, your transaction records and your personal details. Knowing where to find information and how to raise a question is the practical side of any legal framework. Your account dashboard — accessible after login — shows your current wallet balance, your full transaction history and the payment rails attached to your account. If a deposit via GrabPay or a Bank Transfer does not appear correctly in that record, that is the starting point for a review request. We do not require you to produce external bank screenshots as a first step; the account record is reviewed first. Personal details you provided at registration can be corrected by contacting our support team directly. We do not make changes to account identity fields without verifying the request against the account holder.
Open your account dashboard after login to see every deposit and withdrawal posted to your wallet, including the payment rail used (GrabPay, PESONet or Bank Transfer), the amount and the timestamp.
If your registered name, contact number or email needs updating, raise the request through our support channel. Changes are applied after we verify the request against the account holder on file.
Questions about how a specific term applies to your account can be sent directly to our support team. Include your account reference and describe the specific term or transaction you are asking about so we can respond accurately.
You may request closure of your account at any time by contacting support. We will confirm the closure and the final wallet balance position before processing. Pending transactions must settle before closure completes.
When a legal or account question comes up, the fastest path is through our support channels. Include your account reference in any message so we can locate your record without back-and-forth.
Open the chat widget from any page after login. Describe the policy question or transaction reference you are raising. Our team will pull your account record and respond in the same session where possible.
For written records of policy questions — particularly if you are disputing a transaction or requesting a formal account change — email us at the address shown in your account settings. We respond in writing so you have a record of the exchange.
Your dashboard is the first place to check before contacting support. Transaction history, wallet balance and account status are all visible there. Many policy questions resolve once you see the full record your account holds.
Knowing how your account data is stored and who can act on it is part of understanding these terms. We keep account and transaction data for as long as your account is active and for the period required by the applicable legal framework in your region. You can request a summary of the data we hold on your account by contacting support with your account reference.
Account details, login history and transaction records are retained for the period required under applicable law for your eligible region. After account closure, data is held for the legally required retention period and then removed from active systems.
We use session cookies to keep you logged in across pages and functional cookies to retain your wallet and account preferences. You can manage cookie settings through your browser. Disabling functional cookies may affect how your account dashboard loads.
Access to your account is protected by the login credentials you set at registration. We do not share your account credentials with third parties. If you suspect unauthorised access, contact support immediately and we will initiate a review of your account activity log.
To request a correction to personal data we hold, or to ask what records are stored against your account, contact our support team by email with your account reference. We confirm receipt and respond within the timeframe required by applicable law.
These are the policy questions we hear most often. If yours is not here, send it to our support team with your account reference.
Yes. Access depends on local law and is available only in eligible regions where online wagering is permitted. If your region restricts access, these terms do not create an entitlement to use the platform. Check the access message shown at login for your region's current status.
The version published at fill bet on the date you take any account action — a login, a deposit via GrabPay, a withdrawal via PESONet — is the version that applies to that specific action. We do not apply a newer version retroactively to a transaction already completed.
Log in and open your account dashboard. Every deposit and withdrawal is listed there, including the payment rail used, the amount posted and the timestamp. That record is the reference point for any review request you raise with our support team — no external screenshot is required as a first step.
Yes. Send a correction request to our support team by email, including your account reference and the specific detail that needs updating. We verify the request against the account holder on file before making any change to identity fields, and we confirm in writing once it is done.
After your account is closed, transaction and account records are held for the legally required retention period applicable in your region and then removed from active systems. You can ask our support team for a summary of what data we hold before or after closure.
Transactions processed through GrabPay, PESONet or Bank Transfer are within scope of these terms as far as the record in your account wallet is concerned. For delays or errors originating within the payment network itself, contact your payment provider first. If the account record is still incorrect after that, raise a review request with our support team.